How do I create my Cashy account?

Click the Sign Up button at the top of the page and fill in the required fields. We’ll send you an email where you can verify your email address by clicking the link inside. Once verified, your account will be fully active.

What should I do if I have forgotten my password?

Click on the Forgot Password? link on the login page. We’ll send you an email with a link to reset the password for your Cashy account. Alternatively, you can reach out to our friendly support team via Live Chat or email us.

Are the games fair?

Yes. For Cashy Originals games, which support provably fair verification, you can easily confirm outcomes. Games from other providers are regularly audited and certified by independent testing agencies. Their fairness is also ensured through compliance with strict regulatory standards under our gaming license.

Can I have more than one account?

No. You are only allowed to open one account. Even if an old account is closed, you must request to have it reopened, since no new accounts can be created.

What happens if my deposit is not showing?

If your crypto deposit isn’t reflecting, it’s most probably because it hasn’t been confirmed on the blockchain yet or your wallet hasn’t sent the funds. You can use a blockchain explorer to see if your transfer is visible there.

Can I change my registered email address?

No. Unfortunately, it's not possible to change your email address. If you're having trouble with your current one, please reach out to our support team for assistance.

How do I add another currency to my account?

Click on your Wallet, go to the Deposit page, click the Select Currency field, and select the currency you want to add from the dropdown menu.

How long does it take for deposits to show in my account?

For Fiat currencies, deposits hit your Cashy balance instantly, so you can jump straight into the action without any delay. The processing times for cryptocurrencies depend on blockchain congestion and the transfer fee used, but in most cases, deposits are confirmed within a few minutes.

What happens if I sent my crypto deposit to another address or if I deposited less than the minimum amount?

As Cashy has no control over the blockchain or the transaction process, funds sent to the wrong address or below the minimum required amount are unfortunately lost and cannot be recovered. If you believe this may have happened, please contact our support team so they can review the transaction and confirm the details.

What are the rules for cashing out my balance?

Before a cashout can be processed, your deposit must be wagered at least once. This means you need to place bets equal to your deposited amount before requesting a cashout.

Is there a maximum cashout rule I should know about?

Cashy does not enforce any cashout limits.

In which currencies can I deposit and cash out?

We currently support the following currencies: USD, EUR, AUD, NZD, CAD, NOK, BTC, ETH, USDT, XRP, BNB, SOL, USDC, DOGE, ADA, TRX, LTC, GRAM, and BCH.

What are the fees on deposits and cashouts?

There are no fees on deposits and cashouts.

What are your minimums on deposits and cashouts?

Minimum limits depend on the payment method you choose. You'll see the exact amounts at the deposit and cashout screens before you confirm anything.

How long will it take for me to receive my money once I request a cashout?

We always aim to process cashout requests instantly and over 90% are completed that way. Timing, however, often depends on your chosen deposit method. Our average cashout time is within 10 minutes.

What is the Cashy VIP Club?

It's your loyalty ladder to serious rewards. The Cashy VIP Club has 100 levels packed into 10 themed tiers. Every wager gets you closer to better perks, bigger bonuses, and brag-worthy milestones. Reach Level 100 and choose your reward: a Tesla Cybertruck or $100,000 cash.

What’s Daily Rakeback and how does it work?

Daily Rakeback gives you a cut of your real-money bets based on your loyalty level and the game’s payout rate. It’s calculated daily and credited straight to your rewards tab.

How does Weekly Cashback work?

Weekly Cashback returns a percentage of your weekly net losses. It’s based on your level and credited every Friday. You’ll find it in "My Rewards" ready to claim.

What’s the Monthly Bonus?

This is a monthly reward for players at Level 20 or higher. The more you play, the more you get. It’s credited once per month, is completely wager-free, and stays valid for 7 days.

What about Birthday and Christmas bonuses?

Players at Level 40 and above get Birthday Bonuses and Christmas Mystery Boxes. These are personalized gifts based on your play and loyalty level. No strings, just straight-up value.

Are the games available in all currencies?

Regardless of your deposit currency, gameplay is available in USD, EUR, AUD, NZD, CAD, and NOK.

Can I play the casino games without spending any money?

Yes. You can try many games in Fun Play mode without using real money. This helps you get familiar with our game library before you decide what you like most.

An error or technical issue occurred in the casino. What should I do?

It is a good idea to stop playing until the issue is resolved.

Am I required to upload documents and why?

Our top priority is to keep all players safe, and we take security very seriously. If you are playing with cryptocurrencies, you normally won't need to provide documents. However, we reserve the right to request verification if we detect suspicious or potentially fraudulent activity on your account. If you play using a FIAT currency (for example, EUR), Cashy follows strict regulatory standards to keep your gaming environment safe and transparent. In certain cases, we may need to collect verification documents as required by our licensing authority.

Is all my information secure on Cashy?

Absolutely. As soon as you log in, all communication between your browser and the Cashy website is protected using industry-standard encryption technology. This ensures your personal data and any activity on our site remain completely private and secure.

Are my funds secure on Cashy?

Yes. We take the security of your funds extremely seriously and have implemented multiple advanced measures to protect your coins and sensitive information.

How does your KYC process work, how long does it take and will I be notified?

If we require documents for verification (usually during cashouts), you'll receive an email notification with instructions within about one hour of your request. You'll need to upload the required documents in the My Account > Verification tab. In most cases, verification is completed within an hour, though it may take up to 12 hours.

Cashy Casino Frequently Asked Questions